Like many well-loved brands, GROHE faces problems with counterfeit and reconditioned products. These counterfeit and reconditioned products are even being sold as brand new, often at unbelievably low prices. There are also complaints of scam online sites where sellers promote GROHE products with our trademarks and copyrighted materials.
While we diligently comb the internet for such unethical practices, the ease of doing business online makes it impossible to eliminate the problem. Hence, we urge all our customers to buy only from our Local Authorised Dealer Stores to ensure 100% authenticity and 5-year warranty coverage.
For a full listing of Local Authorised Dealer stores and more information on product warranty, please click the links below.
We had on 8 October 2020, published a notice in relation to counterfeit and reconditioned GROHE products. We separately mentioned that Asia Excel Pte Ltd was not an authorised dealer. Our intention was to inform the public of the possible risk of purchasing GROHE products from unauthorised sources. We did not mean to suggest that Asia Excel Pte Ltd engages in unethical or dishonourable business practices, or runs a scam online site, or that it sells counterfeit or reconditioned GROHE or other products, to the best of our knowledge.